Webb County – Laredo Non-Emergency 311 Call Center
“One call does it all"
In 1997, the Federal
Communications Commission reserved the 3-1-1 telephone
number for the public to reach non-emergency police and
other government services. The first service began in
Baltimore, and is now in more than 30 major cities and
counties throughout the country. Webb County will become the
first County in Texas to provide 3-1-1 service.
On November 22, 2005, Webb County Commissioners Court approved the use of 3-1-1 for access to county non-emergency services. With the advent of 3-1-1 telephone service, the county can transform the way it interacts and communicates with its citizens by offering a three digit telephone number for access to information.
On October 22, 2007, the Commissioner’s Court approved an Interlocal Agreement with the City of Laredo for the creation of a Non-Emergency 311 Call Center servicing Webb County and City of Laredo areas. The call center will provide an easy to remember number for access to valuable city and county resources, information, and services.
The
driving force behind the county adoption of 3-1-1 is
a desire to simplify the steps needed for you, the
citizen, to gain information about County and City
events, programs or to request County/City
services. This is the product of two years of
research and development from county and city staff.
Now you only have
to remember one simple phone number when you have
questions or concerns about non-emergency
County/City services: 3-1-1. Webb County 3-1-1 hours
of operation are Monday through Sunday from 7:00am
to 11:00pm.
Now you only have
to remember one simple phone number when you have
questions or concerns about non-emergency
County/City services: 3-1-1. Webb County 3-1-1 hours
of operation are Monday through Sunday from 7:00am
to 11:00pm.
• General Information for Webb County and
City of Laredo
• County/City Phone Numbers
• Public Meeting Schedules
• County and City Services: Garbage Collection,
Non-Emergency Sheriff & Police, Fire, Business Permits,
Street Maintenance
• Countywide Events
Webb County, in partnership with the City
of Laredo, encourages all citizens to utilize 3-1-1 services
as your primary resource for local government information.
Download a copy of the Press Release
311 Frequently Asked Questions
What kind of information does 311
provide?
Anything you want to know about local
government services. Here are some examples:
• Who is my Commissioner?
• What events are happening this weekend at County parks?
• Where is the nearest Trash and Recycling Center and when
is it open?
• When is the next election?
• How do I get Homestead Exemption?
What type of services can the
public get through 311?
Examples of Service Requests include:
• Ordering replacement recycling bins
• Asking for a pot hole to be repaired
• Reporting a neighborhood code violation like overgrown
lots or junk and trash piles
Can I call 311 from any phone?
Any private telephone land line in Webb
County should be able to access 311. Access from large
buildings is limited by the programming of the local system.
What are the benefits of 311?
The 311 system provides a fast, simple
and convenient way for residents to get information on local
government services. The delivery of those services will
become more efficient and effective by streamlining requests
for services and providing case management opportunities.
Through the centralized system, residents, departments and
government officials will have more accurate and timely
information about community needs.
Will the 311 services be
bilingual English and Spanish?
Each Customer Service Specialist at the
311 Call Center will be able to handle bilingual calls.
Will complaints require names?
Name, address and phone number will be
required for some call types to allow for departmental
follow-up. 311 will not require contact information
unless the department responsible for the service request
has indicated a need for it.
Will 311 follow up on a citizen’s
request?
If a citizen calls 311 the operators can
check the status of their request. However, the task
of ensuring that a job is completed will still reside with
the appropriate department.